Order changes and refunds

Before dispatch or preparation

You can request cancellation on WhatsApp any time before an order is dispatched or food preparation begins. We will confirm the cancellation. If you have paid, we will initiate a full refund to the original payment method.

After preparation or dispatch

Once food preparation has begun or grocery items have been dispatched, cancellation may not be possible. Perishable food and grocery items cannot usually be returned for a change of mind. This does not affect your rights if an item is defective, damaged, incorrect, missing, or the service was not provided as agreed.

Incorrect, missing, damaged, or quality issue

Please contact us on WhatsApp as soon as possible after delivery, preferably the same day, with your order details and a description or photo of the issue. We will review the report and, where appropriate, arrange a replacement, correction, or refund for the affected item. We may ask for reasonable information to verify the issue.

Order not fulfilled or materially delayed

If we cannot fulfil a confirmed order, or a substantial delay makes it unsuitable for you, you may ask to cancel the affected items. We will confirm the cancellation and initiate any applicable refund for amounts paid for items not supplied.

Refund processing

Approved refunds for online payments will be initiated to the original payment method within 7 business days after approval. Your bank or payment provider may take additional time to show the credit. If you do not receive the refund, email us with your order details.

How to request help

WhatsApp: +91 92702 15687
Email: onlinemarketplace6202@gmail.com

Antivector Technologies Private Limited (Lonand E Market)
Registered office: Bengaluru, Karnataka 560103, India